Before booking with J&J Travel Agency LLC (referred to as the “Company”), we highly advise that you (referred to as the “Client”) carefully review these Terms & Conditions. The following Terms & Conditions constitute a legally binding agreement between the Client and the Company. By making a booking/reservation or purchasing any travel goods/services, the Client agrees to and accepts these Terms & Conditions on behalf of all parties involved in their booking/reservation. Please note that these Terms & Conditions are subject to change without prior notice, and the Client will only be bound by the Terms & Conditions in effect at the time of their booking/reservation.
Section 1 – Booking/Reserving Your Vacation
A) The Client’s booking/reservation constitutes a contractual agreement with the Company, and is bound by these Terms & Conditions. By booking/reserving with the Company, the Client acknowledges and agrees that they have read, understood and accepted the Terms & Conditions as stated in this document.
B) All bookings/reservations must be made through an authorized representative of the Company or booking/reservation site of the Company. All bookings/reservations are subject to availability and confirmation by the Company.
C) A deposit is required to secure all bookings/reservations, with the remaining balance due on or before the specified date(s), as outlined by the Company. Deposits must be paid in full at the time of the booking/reservation, and the Client Details Form (CDF) must be submitted within 5 business days from the date sent. Failure to pay the full deposit and complete the CDF in a timely manner may result in additional fees and/or cancellation. Any additional fees are the sole responsibility of the Client. If the booking/reservation is canceled, the cancellation policy in Section 8A will apply.
D) Receipt of the deposit by the Company does not guarantee or imply confirmation of the booking. No booking shall be confirmed until the Company issues a Confirmation Letter. The Company reserves the right to refuse a booking without reason. If this happens, the full deposit and all funds paid will be returned back to the original form of payment.
E) The Client’s vacation must be paid in full at least 30 days before the departure date. If full payment is not received by the due date, the Company will consider the booking/reservation as canceled, and the cancellation policy in Section 8A will apply.
The Client who made the reservation/booking is responsible for ensuring that the full payment is submitted by the deadline.
Section 2 – Price Policy
A) The Company is not obligated to provide an itemized breakdown of the costs involved in a quote or booking/reservation.
B) All prices quoted by the Company are in United States dollars (USD) and per person, unless otherwise specified. All payments are due in USD. The Company is not liable for any fees or expenses resulting from currency exchange rates.
C) Personalized vacation quotes are valid for 5 business days from the date the quote was sent to the Client. After 5 business days, a new quote may need to be generated. If there is a price increase, any additional expenses are the sole responsibility of the Client.
D) All bookings/reservations include three payment options: (1) monthly installments, (2) 50% down, or (3) pay in full. Monthly installments require a $250 non-refundable deposit per adult. Children aged 15 and under do not require a $250 deposit when booking/reserving with an adult. Monthly installment plans incur additional fees/charges, as determined by the longevity of the payment plan, not to exceed $250 per adult. Children aged 15 and under, are exempt from monthly installment fees/charges, when booking with an adult. If the booking/reservation is made within 60 days of the departure date, full payment is required at the time of booking.
E) All booking/reservation links are valid for 10 business days from the date the link was sent to the Client. After 10 business days, prices are subject to change. If there is a price increase, any additional expenses are the sole responsibility of the Client.
Section 3 – The Client’s Responsibilities
A) The Client is responsible for making their payments on time, including deposits, monthly installments, and final payments on or before the due date.
B) The Client is responsible for ensuring the number of occupants needed to fulfill their booking/reservation (i.e. triple occupancy requires three occupants). If the number of occupants is less than the requirement, the Client may (1) absorb the additional costs for the missing occupant, (2) adjust their quote and booking/reservation to fit their actual number of occupants, or (3) cancel their booking/reservation and receive a refund as outlined in Section 8A.
C) The Client is responsible for ensuring the accuracy of and updates to their personal information, as well as, disclosing any special requirements (such as physical assistance, dietary restrictions, etc.) to the Company via the Client Details Form (CDF) or by email. If a Client provides inaccurate information that results in a change to their booking/reservation, loss, delay, or cancellation of their vacation, the Company can not be held liable. Any additional costs incurred due to Client error or neglect are the sole responsibility of the Client. The Company also reserves the right to charge a $100 rebooking fee in such cases.
D) The Client is responsible for being informed and prepared for their vacation, including but not limited to (1) covid-related requirements and health risks, (2) vaccine requirements, (3) passport and visa requirements, (4) transit requirements, (5) travel advisories, (6) travel insurance, and (7) any and all other documentations needed for travel. The Company can not be held liable for any delays, cancellations or expenses incurred if the Client neglects any of the aforementioned responsibilities.
E) The Client is responsible for being present and checking in to flights, transfers, accommodations, activities/excursions, or any other bookings/reservations made by the Company at the correct date/time. The Company can not be held liable for any delays, cancellations, or additional expenses should the Client neglect any of these responsibilities. No credits or refunds will be issued.
F) The Client is responsible for complying with all policies and regulations of the Company, and behaving in a respectful/appropriate manner towards Vendors/Suppliers, staff, and other travelers during their vacation. The Company reserves the right to terminate the Client’s participation in the vacation without refund if their behavior is deemed disruptive or dangerous.
G) The Client is responsible for maintaining their health and safety during the vacation, including but not limited to: following any health and safety guidelines provided by the Company, Vendors/Suppliers, or local authorities. The Client should also ensure they have adequate travel insurance to cover any medical expenses or emergencies.
H) The Client is responsible for complying with all applicable laws, regulations/policies,
and local customs/cultures of the countries visited during their vacation. The Company is not liable for any losses or damages resulting from the Client’s failure to comply with these laws.
Section 4 – The Company’s Responsibilities
A) The Company will operate in compliance with all relevant laws and regulations governing the travel industry.
B) The Company will ensure that all details provided to the Client regarding their booking/reservation, including but not limited to their travel dates, accommodations, and activities/excursions, are accurate.
C) The Company will notify the Client of any changes needed to be made as soon as possible and provide alternative options if necessary.
D) The Company will act as an intermediary between the Client and the Vendors/Suppliers to (1) facilitate the booking/reservation process, (2) communicate information pertaining to the Client’s booking/reservation, and (3) provide assistance throughout the duration of the Client’s vacation. The Company does not own or manage any of the Vendors/Suppliers used in conjunction with the Client’s vacation. While the Company exercises care in selecting the best Vendors/Suppliers for the Client, the Company only acts as an intermediary between the Client and Vendor/Supplier. The Company is not responsible and can not be held liable for the misrepresentation of the goods/services provided by its partners.
E) The Company can not be held liable for any loss, injury, damage or inconvenience arising from circumstances beyond its control, including but not limited to: acts of nature, government actions/regulations, terrorist activities/threats, civil unrest/strikes, transportation disruptions, health emergencies, personal actions/decisions made by the Client, errors or omissions by the Vendors/Suppliers. Compensation will not be issued for any event beyond the Company’s control. It is imperative that the Client purchases adequate travel insurance to protect against unforeseen circumstances.
F) The Company will provide ongoing support to the Client before, during, and after their vacation, including addressing any questions or concerns the Client may have.
G) The Company will work diligently to resolve any issues or complaints raised by the Client in a timely and fair manner.
H) The Company will make all reasonable efforts to check the accuracy of the information contained in their website. The Company can not be held liable for any errors or omissions that may appear on this site.
Section 5 – Cancellations/Changes by the Client
A) The Client may cancel their booking/reservation at any time and for any reason, provided they notify the Company in writing or via email. Cancellations made within 24 hours of booking/reserving will be entitled to a full monetary refund, minus all processing fees. After 24 hours of booking/reserving, the refund policy in Section 8A will apply.
B) Payments made towards a booking/reservation are non-transferable and cannot be reallocated to a different booking/reservation or to another person. Once a payment is made for a specific vacation, it is considered non-transferable and cannot be used for any other purpose or by any other individual.
C) The Client may request any changes or amendments to their booking/reservation, provided they notify the Company in writing or via email. If the Client requests any changes to their booking/reservation after it has been made, a $100 rebooking fee payable to the Company will apply. The $100 rebooking fee will apply to each rebooking made. The $100 fee must be paid prior to rebooking. Furthermore, any additional expenses for such changes are the sole responsibility of the Client, and must be paid prior to rebooking. Changes, amendments, and rebookings are subject to availability and pricing.
Section 6 – Cancellations/Changes by the Company
A) Occasionally, it may be deemed necessary to make changes to the Client’s booking/reservation, and the Company reserves the right to do so at any time. The Client will be notified of any changes in writing or by email at the earliest convenience.
B) If a minor change to the Client’s booking/vacation is necessary, the Company reserves the right to do so without any liability or compensation to the Client. Minor changes include but are not limited to minimal changes to the departure/arrival times, changes to the type of aircraft used, comparable restaurant, accommodation and/or activity changes.
C) If a major change to the Client’s booking/reservation is necessary, and it is beyond the Company’s control, the Client may choose to (1) accept the new arrangements or (2) cancel the vacation. Major changes include but are not limited to cancellations or changes to the departure/arrival airport, changes to the departure/arrival time by more than 24 hours, and downgrades in accommodation standards. If the Client chooses to accept the change of arrangements, any additional expenses are the sole responsibility of the Client. If the Client chooses to cancel the booking/reservation, the cancellation policy in Section 8A will apply.
E) If the Client fails to pay for their booking/reservation in full 30 days prior to the departure date, the Company reserves the right to cancel the booking/reservation without compensation to the Client. All monies paid, including the deposit, will be forfeited and the cancellation policy in Section 8A will apply.
F) If the Client becomes delinquent in their monthly installments by more than two months, the Company reserves the right to cancel the booking/reservation in full. Subsequently, the cancellation policy in Section 8A will apply.
D) The Company reserves the right to cancel the Client’s booking/reservation at any time before the date of departure, even after a Confirmation Letter has been sent. If the Client’s booking/reservation is canceled by the Company, the Company will issue a full refund including the deposit.
G) For Group Tours, the Company reserves the right to dismiss any Client as a member of the Group Tour at any time, if in their opinion, the Client could endanger the health, safety and/or enjoyment of themselves or others. If the Client is dismissed from the Group Tour, all reservations from the date of incident onwards will be forfeited without compensation.
Section 7 – Cancellations/Changes by the Vendor/Supplier
A) If a Vendor/Supplier cancels any part of the Client’s vacation, the Company can not be held liable. The Company highly recommends that the Client purchases travel insurance to ensure protection against unforeseen circumstances.
B) If the Vendor/Supplier cancels any part of the Client’s booking/reservation, the Company may either (1) replace and rebook a comparable good/service or (2) issue a refund based on the Vendor/Supplier’s refund policy. Rebookings are contingent upon the Vendor/Supplier’s refund policy, as well as, the price and availability of the new booking/reservation. Refunds are also contingent upon the Vendor/Supplier’s cancellation/refund policy and are subject to their terms and conditions. The Company reserves the right to levy any additional fees or cancellation charges, in addition to those imposed by the Vendor/Supplier.
Section 8 – Refund Policy
A) The following refund policy applies to cancellations made by the Client. All $250 deposits are non-refundable. For bookings/reservations paid with a 50% deposit or in full, a $250 non-refundable fee will apply per adult. Any remaining balance owed to the Client will be issued as a J&J Travel credit, redeemable on any future bookings. Bookings/reservations canceled within 24 hours of booking will receive a full refund, minus any processing fees, as outlined in Section 5A.
- 0-30 days prior to departure = $250 deposit + 100% of funds paid forfeited
- 30-60 days prior to departure = $250 deposit + 75% of funds paid forfeited
- 61+ days prior to departure = $250 deposit + 50% of funds paid forfeited
B) The following refund policy applies to cancellations made directly by the Company. The following refund policy does not apply to cancellations made by the Company due to Client fault or negligence as outlined in Section 6C, 6E and 6F.
- All funds, including the deposit, will be refunded back to the Client’s original form of payment.
- Refunds will be issued back to the Client by the Company within 3 business days of notifying the Client of cancellation. The time it takes for the refund to reflect back to the Client is contingent upon their banking institution.
C) The following refund policy applies to cancellations made by the Vendor/Supplier.
- Refunds will be contingent upon the Vendor/Supplier’s refund policy and are subject to their terms and conditions. Any funds sent back to the Company will be refunded back to the Client’s original form of payment.
- The Company reserves the right to levy any additional processing fees, in addition to any fees imposed by the Vendor/Supplier.
- Refunds will be issued back to the Client by the Company within 3 business days of notifying the Client of cancellation. The time it takes for the refund to reflect back to the Client is contingent upon their banking institution.
Section 9 – Travel Insurance
A) The Company highly recommends that all Clients purchase travel insurance to protect their travel plans. The Company can not be held liable for any mishaps. The Company has partnered with Allianz to offer travel insurance for all Clients. If the Client does not purchase travel insurance via Allianz or another provider, and they need to cancel their booking/reservation, the refund policy in Section 8A will apply without exception. Any funds owed to the Client will be issued as a J&J travel credit for any future travels.
Section 10 – Group Tours
A) Solo Clients who request and pay for a double occupancy package will be matched with another solo traveler (male of female). If no roommate is available, the Client may either (1) upgrade their package to single occupancy or (2) cancel their booking/reservation and receive a full refund minus the $250 non-refundable deposit. If the Client chooses to upgrade their package, the Client is solely responsible for all additional costs.
B) Group Tour packages with flights include round-trip airfare from JFK in New York. The Company may, at their discretion, use a comparable international airport. The Company reserves the right to use any international airport, based on budget and availability. The Client is responsible for their own transportation to/from the departing airport. Clients may also upgrade their package to include departure/arrival from their residential city. If a Client chooses to upgrade their flight, the Client is solely responsible for all additional costs. Flights may or may not include luggage. Each airline has its own luggage policy for flights. If luggage is not included, the Client is solely responsible for any additional costs.
C) Prior to the start of the Group Tour, the Client must sign a Release of Liability and Waiver Form, as well as a Photo Release Form. These forms are mandatory for participation in the Group Tour. Failure to sign or comply will result in immediate termination of participation in the Group Tour, and all monies and reservations will be forfeited without compensation.
D) The Client is responsible for their personal belongings and luggage. The Company can not be held liable for any loss, damage, or delay to the Client’s personal belongings.
E) The Company reserves the right to dismiss any Client as a member of the Group Tour at any time if, in their opinion, that Client could endanger the health, safety and/or enjoyment of themselves or others. If a Client is dismissed from the Group Tour, any and all reservations from the date of incident onward, will be forfeited without compensation. Any dispute that may arise during the tour will be governed by local laws, and all parties involved shall submit to the jurisdiction of local courts.
F) The Company prohibits smoking in any vehicle, accommodation, or activity/excursion arranged, operated, and/or provided by the Company and its Vendors/Suppliers. Failure to comply may result in termination of the Client’s participation in the Group Tour. If a Client is dismissed from the tour, all reservations from the date of the incident onward will be forfeited without compensation
Section 11 – Coupons, Promotions & Special Offers
A) The Company reserves the right to activate or deactivate any coupons, promotions, or special offers at any time.
B) Coupons, promotions, and special offers can not be redeemed or used in conjunction with any other offer. This includes but is not limited to (1) discounted group tours, (2) flash sales, and (3) early bird specials. One coupon, promotion or special offer per booking/reservation, unless otherwise specified.
C) Coupons, promotions, and special offers are only applicable to adults and full priced packages; children are excluded from these offers.
D) Any travel credit issued from the Company is valid for two years from the date of issue.
Section 12 – Data Protection Act
A) The Company respects the privacy and sensitive information of the Client and complies with all data protection regulations. At times, it may be necessary for the Company to ask the Client for personal information (i.e. passport details, date of birth, address, etc.) to complete the Client’s bookings. Personal information provided by the Client will only be used for the purpose of processing bookings and will not be shared or sold to third parties without the Client’s consent. In some cases, Vendors/Suppliers may request the Client’s personal information for booking purposes, in which case the Company reserves the right to provide this information to complete the Client’s booking.
